DELIVERY POLICY

We take great care with the shipping of your order to ensure it arrives in optimal condition. We use environmentally friendly heat reflective boxes combined with ice packs all year round.

Throughout the Australian summer we can experience extreme heat waves. In the event the temperature is above 30 °C either in Melbourne or at your destination, orders will not be despatched. This is to ensure that the product is not compromised on reaching its destination. In the event that the order will not be despatched, we will be in contact to advise when the expected despatch date will be.

DohBoy takes no responsibility for melted product in remote destinations, however we take all measures to ensure this does not happen.

DELIVERY METHOD

We use Express Post for all standard deliveries, Australia wide. We do not ship outside Australia.

Australia Post deliver Monday – Friday. They do not deliver on weekends or public holidays.

In the event that the recipient is not home when the delivery takes place, a card will be left with instructions on how the order can be collected.

You will receive email updates from Australia Post as to the status of the order, from the time it leaves our warehouse.

DELIVERY OPTIONS

Standard Delivery Australia wide
$15 flat rate to all destinations

Note: For remote locations, where delivery is outside the Express Post next day network, please contact us so that we can offer alternate delivery options.

CUT OFF TIMES FOR ORDERS

Standard Delivery
Orders are only despatched Monday – Thursday. All orders received after 12pm on Thursday are not despatched until Monday (with the exception of public holidays) as we do not want our product to be left in transit in an Australia Post depot over the weekend.

All orders received before 12pm, Monday – Thursday will be despatched the same day. Orders received after this time will be despatched the next business day with the exception of Friday and public holidays.

DISCLAIMER

We believe that we have aligned ourselves with excellent delivery partners but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always work with our delivery partners to ensure the prompt arrival of your products.

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